Successfully Navigating Difficult ARDs

This is an introductory and/or refresher course for anyone that will participate in the ARD process.

Course curriculum

1. Before you Get Started
2. Objectives for the Course
3. Welcome Video
1. Purpose, Planning, and Preparation
2. The Three P's Recap
1. When Things Go Sideways
2. Early Strategies To Try
1. How To De-Escalate
2. Paraphrasing Examples
3. Paraphrasing & Reflecting Recap
1. What Is Probing?
2. Probing Recap
1. Reframing
2. Reframing Examples
3. Reframing Recap
1. Questions That Turn The Conversation
2. Keys To The "Right" Questions?
3. Softening Techniques
4. Soften Strong Statements and Use Tentative Language
5. Considerations For Softening
1. Critical Points In An ARD
2. Critical Considerations
3. What Should I Try If...
4. Legally Speaking...
5. Legally Speaking Recap
1. Conclusion
2. Presentation Notes

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